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Customer Experience

Customer Experince
Sets You Apart!

And it has never been so important

Don't fall behind.

The importance of understanding your customer experience has never been greater in today’s ultra competitive market.

Businesses closest to their customers are growing fast, while their competition is being left out.

Relevant fields of expertise

EVERY BUSINESS IS A CONTACT CENTER
CUSTOMER

ARTIFICIAL INTELLIGENCE’S IMPACT
OMNICHANNEL FUNCTIONALITY
CUSTOMERS DEMAND DIGITAL INTERACTIONS

Customers have very specific expectations when it comes to service

Yet, companies are struggling to meet them with
on-premise contact center technology. And customers simply won’t tolerate it.

41%

of customers have stopped using a product or service after having to repeat themselves over and over or after being passed from rep to rep.

4x

Customers have stopped using a product or service four times on average, in the past year, due to a bad customer service experience.

<50%

of respondents have chat, text, social, and/or video interactions available within their contact center.

5x

And younger customers between the ages of 18-34 have stopped using a product or service over five 

times on average, in the past year, due to a bad customer service experience, revealing the higher standards that today’s companies must meet for younger customers.

Are you ready to make your customers happy? Reach out today!